At Aqaarix, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our property management platform, in compliance with the laws of the Gulf Cooperation Council (GCC) member states, including the Saudi Arabian Personal Data Protection Law (PDPL) and the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
1. Information We Collect
We collect information that you provide directly to us when you create an account, manage properties, or communicate with our support team. This includes:
- Personal Identifiers: Name, email address, phone number, and national ID/passport details (where required for legal compliance).
- Property Information: Address, ownership details, rental rates, and maintenance records.
- Tenant Information: Names, contact details, and rental history provided by the landlord.
- Financial Data: Bank account details and transaction history related to rent payments.
- Technical Data: IP address, browser type, and usage patterns collected via cookies.
2. How We Use Your Information
Aqaarix uses your data for the following purposes:
- To provide and maintain our property management services.
- To facilitate rent collection and financial reporting.
- To communicate with you regarding updates, security alerts, and support.
- To comply with statutory and regulatory requirements in the GCC region.
- To improve our platform through anonymized analytics.
3. Legal Basis for Processing
Under GCC data protection laws, we process your personal data based on:
- Contractual Necessity: To fulfill our agreement to provide services to you.
- Legal Obligation: To comply with regional real estate and anti-money laundering regulations.
- Consent: Where you have explicitly agreed to receive marketing communications or the use of certain cookies.
4. Data Sharing and Transfers
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors who assist in hosting, payment processing, and analytics.
- Legal Authorities: When required by law or to protect the safety and rights of Aqaarix or others.
Regional Data Sovereignty: In accordance with KSA PDPL, we prioritize the storage and processing of sensitive data within the GCC region and adhere to strict protocols for any necessary cross-border transfers.
5. Data Security
We implement robust technical and organizational measures to protect your data, including end-to-end encryption, multi-factor authentication, and regular security audits. However, no electronic transmission over the internet can be guaranteed as 100% secure.
6. Your Rights
As a data subject in the GCC, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request that we update or correct inaccurate information.
- Right to Deletion: Request the erasure of your data when it is no longer needed for its original purpose.
- Right to Withdraw Consent: Withdraw your consent at any time for data processed on that basis.
7. Cookies
We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings, though disabling certain cookies may impact the functionality of our platform.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or regional laws. We will notify you of any significant changes by posting the new policy on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at:
Email: hello@aqaarix.com
Address: Dubai International Financial Centre (DIFC), UAE